Terms & Conditions

• Welcome to the osiristextiles.com website terms and conditions for use.

  These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

  Before you place an order, if you have any questions relating to these terms and conditions, please contact our customer service team by email, Sales@osiristextiles.com or use the message section on our Facebook page.

   

   

  Order confirmation.

  The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
  • We will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. It is important that you enter the correct e-mail address when placing your order as we will use this email address to send order updates and to contact you if necessary. We recommend saving this email to facilitate any contact with customer service you may have in the future. The order confirmation email also serves as a receipt and a guarantee of proof of purchase.
  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled your order.
  • Your credit/debit card will be charged at the point of placing the order.

• Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorization for your payment.
  • The identification of a pricing or product description error

If a price is incorrect our customer service team will be in touch with you as we may need to cancel the purchase and refund any amount paid. 

We may change our prices at any point but any requests on out-of-stock products will be honored at the correct price they were at when the enquiry was first made. Any returned items will always be refunded at the price they were purchased for.

Payment

Hampton and Astley accept credit or debit cards. We are pleased to confirm there is no extra charge for card payments. We also accept payment through PayPal.

Product

Osiris Textiles may adjust prices and change product information such as product images and offers. The product images and information text available reflect the product as much as possible. We cannot guarantee that all pictures accurately reflect the true appearance of the product as pictures may differ depending on the color settings in your computer. 

Delivery and cancellations

Osiris Textiles ships worldwide. You have the right to cancel purchases within 1 day of receipt of the goods. The easiest way to do this is to contact our customer service team, Sales@osiristextiles.com and return the goods to us (making sure they are returned in accordance with the Returns Policy).

Unfortunately, Osiris Textiles are unable to cover the return postage cost for cancellations. We recommend using a delivery service that ensures the value of the goods as Osiris Textiles cannot take responsibility for any items lost during the return shipping. 

The cancellation is not valid until you have confirmed with the Osiris Textiles  customer service team by email.

Whilst Osiris Textiles endeavors to deliver your order within 3-5 working days sometimes, for reasons beyond our control, we are unable to achieve this for example due to bad weather, failed or delayed delivery from our suppliers, failed collection or delivery from our courier. If we can foresee that any of these issues will delay your order Osiris Textiles will contact you as soon as possible to confirm if you still wish to keep your order. If you prefer to cancel, the order will be cancelled and refunded immediately. If you would like to keep your order, it will be dispatched as soon as the item becomes available. Please kindly note that we can only dispatch your order once all the items on the order are available. As the above issues are beyond our control unfortunately Osiris Textiles are unable to offer any compensation for the delay.

If you wish to cancel your order and it has already been dispatched, unfortunately we cannot recall the order and kindly ask that you return the order to us (making sure items are returned in accordance with the Returns Policy).

For failed deliveries where the item is returned to us by the courier there is a £7 surcharge in addition to the postage charge.

 Any items returned to us must be in their original condition, unwashed and unused – if they’re not, we may be unable to accept them.