FAQ

How can we help you ?

Find the most frequently asked questions here.

If I have a product with a manufacturing defect?

You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.

I want to order large quantities (B2B). Is there a discount? 

We offer B2B prices on large quantities. For more information, please get in touch directly. Contact here

What is Egyptian cotton?

Egyptian cotton is the best type of cotton in the world, that is grown in Egypt and is renowned for its superior quality and durability worldwide. It is known for its long fibers, which result in softer and more luxurious fabric.

Why is Egyptian cotton considered the best?

Egyptian cotton is considered the best due to its long staple fibers. Longer fibers result in a smoother and more durable fabric that becomes softer with each use. This particular type of cotton is also absorbent and breathable, making it ideal for bedding and other textile products.

Are your products made from 100% Egyptian cotton?

Yes, all our products are made from 100% Egyptian cotton. We source our cotton directly from reputable suppliers in Egypt to ensure the highest quality and authenticity.

How can I verify the authenticity of Egyptian cotton products?

To verify the authenticity of Egyptian cotton products, look for the Egyptian Cotton Association logo or certification. Additionally, reputable sellers should provide detailed information about their sourcing and manufacturing processes.

Are your products organic or sustainably sourced?

We strive to offer products that are both luxurious and ethically produced. While not all our products are certified organic, we ensure that they are sustainably sourced and manufactured with respect for the environment and workers' rights.

How do I care for Egyptian cotton products?

Egyptian cotton products should be cared for in a similar manner to other high-quality fabrics. Generally, they can be machine washed with gentle detergent on a delicate cycle and tumble dried on low heat. However, always refer to the specific care instructions provided with each product to ensure proper maintenance.

Are your products tested for safety and quality?

Yes, we prioritize the safety and quality of our products. We conduct rigorous testing, both internally and through third-party laboratories, to ensure they meet or exceed industry standards.

What is the thread count of your bedding products?

Unfortunately. we currently do not offer bedding products. However, it's worth noting that thread count alone does not determine the quality of Egyptian cotton products. The quality of the cotton and the weaving technique used are also important factors.

Can I request a sample of your products?

No, unfortunately, we do not offer samples of our products unless it's B2B

Do you offer international shipping?

Yes, we offer international shipping to various locations. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping information page for more details or reach out to our customer support for specific inquiries.